Occupation Specific Competencies are critical competencies primarily learned on the job or in a college or university setting. They include knowledge and skills that to apply to specific occupations.
Sales: The initiative and business knowledge to increase sales and revenue.
Customer Service: Initiative to build a customer base and customer loyalty.
Human Resources: The practices and policies relating to employee interaction, recruitment, selection, management and dismissal.
Education and Training
Education and Training: Knowledge of principles and methods for curriculum and training design, teaching, and instruction for individuals and groups, and the measurement of training effects.
Clerical and Administration
Clerical and Administration: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Contact Centre: The knowledge, skills and initiative to keep the customer satisfied and happy, to sell the firm’s services, deliver on the promises offered by the firm, gather valuable information and build an image.
Supply Chain Management
Supply Chain Management: Understand that supply chain management spans all movement and storage of raw materials, work-in-process inventory, and finished goods from point-of-origin to point-of-consumption.